When reaching out to a manufacturer for assistance, I’d also expect them to insist, or at least strongly encourage, you run the utility to bring your machine as up to date as possible before proceeding. Furthermore, they recommend you take any and all updates offered by the utility. Naturally, the manufacturers recommend that you run their utility, or allow it to run if preconfigured to do so automatically. This is particularly useful when it comes to BIOS/ UEFI updates, which by definition are almost always manufacturer- and machine-specific. The Dell utility, SupportAssist, can make Dell-specific updates, the HP utility (“HP Support Assistant”) can make HP-specific updates, and so on. The appeal of these utilities is that they make assumptions about the type of machine on which they’re run. Most commonly they update drivers and often the computer’s BIOS, but they sometimes include additional features, such as file cleanup and various types of performance tuning. In recent years, major computer manufacturers include utilities that perform a variety of duties.
(Click for larger image.) SupportAssist and others Make sure you’re getting the tool directly from the manufacturer, and keep it up to date as well.ĭell SupportAssist.These tools can be run either automatically or on-demand.The manufacturer may require the tool be run before giving you further support.It’s generally safe to let these types of support tools update your machine and drivers.Manufacturer-supplied tools like SupportAssist provide diagnostics, optimizations, and updates specific to your machine.
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